These terms govern your use of the TaxFlowAI platform (the "Platform"), operated by Frontline Holdings Group Pty Ltd (ABN: 59 671 861 475), trading as TaxFlowAI. By accessing or using the Platform, you agree to these terms. If you do not agree, do not use the Platform. Tax agent services provided through the Platform are supplied by E&A Advisory Pty Ltd (TAN: 26100253) under a separate Engagement Letter; those services are governed by that letter and any related engagement terms, not solely by these Terms of Service.
TaxFlowAI is a web-based platform that connects you with your registered tax agent (E&A Advisory Pty Ltd) and supports the management of your tax affairs, including document storage, lodgement tracking, and communication with your accountant. The Platform may also support ASIC-related services for company clients. The Platform is a technology tool; it does not substitute for professional tax or legal advice. You are responsible for the accuracy of information you provide and for acting on any advice you receive from your tax agent.
You must: provide accurate and complete information when registering and using the Platform; keep your login details secure and not share them with others; use the Platform only for lawful purposes and in line with these terms; not attempt to gain unauthorised access to the Platform, other users' accounts, or our systems; and not misuse, disrupt, or interfere with the Platform or our services. You must not upload content that is illegal, offensive, or infringes others' rights. We may suspend or terminate your access if you breach these terms.
Access to the Platform may require registration and acceptance of these terms and any applicable engagement documents. You are responsible for all activity under your account. We may suspend or terminate your access to the Platform for breach of these terms, for operational or legal reasons, or on reasonable notice. Where your access is linked to a client relationship with E&A Advisory, cessation of that relationship may also affect your Platform access.
The Platform, including its software, design, branding, and content (other than content you submit), is owned by Frontline Holdings Group Pty Ltd or its licensors. You do not acquire any right to that material except a limited right to use the Platform as permitted under these terms. You retain ownership of content you upload. You grant us and our service providers a licence to use, store, and process that content as necessary to operate the Platform and provide services to you (including to E&A Advisory as your tax agent). You warrant that you have the right to provide such content and that it does not breach any law or third-party rights.
Personal information we collect and hold is handled in accordance with our Privacy Policy. By using the Platform you agree to the collection and use of your information as described in that policy. Our Privacy Policy is available at /taxflow/privacy-policy.
The Platform is provided "as is". We do not warrant that the Platform will be uninterrupted, error-free, or free of harmful components. We are not liable for any reliance you place on the Platform as a substitute for professional advice. Outcomes of your tax or ASIC matters depend on your circumstances and the advice and actions of your tax agent; we do not guarantee any particular result. Nothing in these terms excludes, restricts, or modifies any consumer guarantee or other right you have under the Australian Consumer Law or other law that cannot be excluded by agreement.
To the maximum extent permitted by law, Frontline Holdings Group Pty Ltd and its directors, employees, and contractors are not liable for any indirect, incidental, special, or consequential loss or damage (including loss of data, revenue, or profit) arising from or in connection with your use of the Platform or these terms. Our total liability for any claim arising out of or relating to the Platform or these terms is limited to the amount you paid to us for use of the Platform in the 12 months before the claim (or, if no such amount, to $100). These limits apply whether the claim is in contract, tort (including negligence), or otherwise. Where liability cannot be excluded by law, our liability is limited to the minimum amount permitted by that law.
We may change these terms from time to time. We will post the updated terms on the Platform and update the effective date. Material changes may be notified by email or a notice when you next log in. Continued use of the Platform after the change takes effect means you accept the new terms. We may also change or discontinue features of the Platform on reasonable notice where practicable.
These terms are governed by the laws of New South Wales and the Commonwealth of Australia. Any dispute is subject to the exclusive jurisdiction of the courts of that state and the Commonwealth. If any part of these terms is invalid or unenforceable, the rest remains in effect. These terms (together with the Privacy Policy and any Engagement Letter or other documents we specify) constitute the agreement between you and Frontline Holdings Group Pty Ltd regarding use of the Platform. For enquiries about these terms or the Platform, contact us using the details in the Contact section below.
Email: taxflowai@frontline.financial
Phone: 0422 959 486
Address: Level 6, 150 George Street, Parramatta NSW 2150