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Questions? Ask Flo. Need a human? Ask us.

Flo is on every page of the app. Ask about the app or what to upload, and reach your accountant whenever you’d rather talk to a person.

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Flo answering what to upload for a tax return, labelled AI assistant, not tax adviceEnd of a Flo answer pointing to the accountant for what can be claimed, with suggested follow-up questions

Ask me, or ask your accountant.

How it works

Three steps.

  1. 01

    Ask Flo

    Type your question on any page.

  2. 02

    Get a plain-English answer

    General information, with links to the right pages.

  3. 03

    Talk to a human when you want

    Request a callback or book a meeting.

In detail

What you get.

Request a callback form on a tax return job with topic, message and best time to call

A human when you need one

Request a callback or book a meeting from any account or job. Your accountant sees which job it’s about, so you don’t explain twice.

Ask about the app or what to upload

Flo knows the app and links you to the right page.

General information only

Flo does not give tax advice. For what you can claim, Flo points you to your accountant.

Questions

Good to know.

Is Flo giving tax advice?
No. Flo is an AI assistant that gives general information. Your accountant gives advice.
What can I ask Flo?
Questions about the app and what to upload.
Can I ask for a callback instead of a meeting?
Yes. You can request a callback from any account or job.

More in the app

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